Help Center
Frequently Asked Questions
Everything you need to know about orders, delivery, returns, and sizing.
Ordering
Add items to your bag and check out directly on the site, or message us on WhatsApp to order that way instead — whichever's easier for you.
Yes. Guest checkout is always available — an account is optional, never required.
Message us on WhatsApp with your order number as soon as possible. We can make changes before an order ships, but not after.
Delivery
Yes, we deliver anywhere in Pakistan — including Lahore, Karachi, Islamabad, Faisalabad, and all major cities and towns.
Free delivery on every order, no minimum spend.
Typically 3–5 business days depending on your location. You'll get tracking details once your order ships.
Yes, COD is available on all orders across Pakistan. Pay when your order arrives — no online payment needed.
Returns & Exchanges
Yes — easy exchanges within 7 days of delivery, as long as the item is unworn, unwashed, with tags attached.
Message us on WhatsApp or email support.vorne24@gmail.com with your order number.
For hygiene reasons, only if unworn, unwashed, with tags and hygiene seals intact.
Sizing
Check the size guide linked on every product page before ordering — each product's fit notes are listed there too.
No problem — easy exchanges are available, see the Returns & Exchanges section above.
Payment & Security
Yes, Cash on Delivery is available anywhere in Pakistan.
Cash on Delivery (COD) is available on all orders, anywhere in Pakistan. Pay when your order arrives.
Privacy
Yes — Intimates and Innerwear orders are always shipped in discreet packaging.
Contact
WhatsApp is the fastest way — 0316 4126622. Or email support.vorne24@gmail.com.
Still curious?
Still have questions?
We're here to help — reach out and we'll get back to you fast.